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Bamboo needs to be kept in a dry environment. If warped, it can be sent back for free drying and reshaping treatment, or replaced with a new one at cost price to ensure product durability.
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Food-grade stainless steel is highly rust-resistant. If rust spots are caused by improper cleaning, free cleaning guidance will be provided. For persistent rust, testing and replacement can be requested.
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With comprehensive customization services, errors exceeding 5mm can be remade or adjusted free of charge at the company's expense, ensuring accurate fulfillment of customization needs.
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Take photos of the damage within 24 hours of receipt. The company will resend the item free of charge and cover the shipping insurance costs to ensure the customer can use it undamaged.
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Bamboo should be kept away from water and direct sunlight. Apply cooking oil monthly for maintenance. Minor cracks can be repaired or replaced free of charge upon presentation of proof of purchase.
